Baby Hire – Faq
Melbourne Baby Hire – Delivery and Pick Up Service
Q. We are arriving into Melbourne Airport – will you deliver to the airport?
A. Just take the Kids – Melbourne Baby Hire can deliver and pick up from your hire car at the airport. There is a delivery fee of $35 which is inclusive of drop off and pick up. When booking your hire car can the car be booked for 30 minutes prior to your arrival so we can have your items in your car ready for your arrival. Please advise the car company, booking reference and name of booking in your online booking. Please provide your flight arrival and departure information in your booking form. When returning back to the airport we will meet you at the hire car to collect the items directly from you. Delivery/collection service to the Airport is only between the hours of 9.30am and 2:30pm (Monday to Friday). No delivery service on Saturday and Sunday.
Q. We are arriving into Melbourne Airport and will have a hire car – can we pick up from Just take the Kids?
A. Just take the Kids – Melbourne Baby hire is conveniently located 5 minutes from the Melbourne Airport in Tullamarine. Pick up service is free. Pick up is by appointment 6 days a week. Please provide pick up details in your booking form. Our operating hours are 9:00am to 5:00pm (Monday to Friday) and 9am to 10:30am (Saturday). Pick up and returns outside these hours will need to be made during our operating hours.
A. Collection can be made by appointment from our location. Given our location family and friends can collect your equipment on the way to the airport. Pick up service is free. Please provide pick up details in your booking form.
A. Unfortunately Just take the Kids is not currently delivering to Avalon Airport.
A. If you have an urgent order please contact us on 0467 675 437 and we will do our best to meet your requests.
A. Just take the Kids hire infant carriers for 3 months or 6 months. You can come to our location or we can deliver the item to you (fees apply). Installation is included in the hire price.
Q. Does Just take the Kids hold liability insurance?
A. Just take the Kids hold public liability insurance for the hire of baby equipment and the installation of child car restraints.
A. At Just take the Kids we purchase our equipment brand new from reputable Australian suppliers and equipment which meets Australian Standards. Equipment is regularly checked to ensure equipment is maintained in excellent condition.
A. Just take the Kids offer complimentary fittings for hired child car restraints. Just take the Kids installers have completed an accredited course and are certified installers. Unfortunately if your car does not have an anchor point we will refer you to a qualified mechanic. Just take the Kids reserve the right to refuse installation for any reason. We provide extension straps and gated buckles which must be returned with the car restraint at the end of the hire period.
Q. What are the current laws regarding child restraints?
A. Current laws are as follows:
· Children aged under 6 months must use an approved, properly fastened and adjusted rearward facing restraint.
· Children aged between 6 months and under 4 years must use an approved, properly fastened and adjusted rearward facing child restraint OR a forward facing restraint.
· Children aged between 4 years and under 7 years must use an approved, properly fastened and adjusted forward facing restraint OR an approved booster seat which is properly positioned and fastened
It is the driver\’s responsibility to ensure that passengers are properly restrained in a seat belt or approved child restraint.
To find out more about requirements in Victoria please refer to www.racv.com.au.
Approved restraints carry the Australian Standards AS/NZ1754 sticker. All restraints used by Just take the Kids meet Australian Standards.
Q. If I hire a car seat, how do I know it hasn’t been in a car crash?
Q. We have damaged a piece of equipment. What happens?
A. If any equipment gets damaged Just take the Kids will charge you the replacement cost of the item or the cost to repair the item, if this is possible.
A. If the product is stolen you will need to supply us with a written police report. If the product was not adequately secured in a locked vehicle or home, we will charge you the replacement cost of a new item.
A. If you are involved in any type of car accident, firstly we hope your family is safe. Secondly you need to inform us of what has happened. We will replace your car child restraint with another if required. The restraint will be destroyed. You will also need to complete a declaration stating that the restraint has been involved in an accident.
Q. Is the equipment displayed on the website the actual equipment you hire?
Q. What happens if I return the equipment uncleaned?
A. We would politely ask that you do clean the equipment before returning it to us.
A. Orders can be made by completing the online booking form. Just take the Kids will confirm your booking within 24 hours. Alternatively you can call us on 0467 675 437 (0467 67KIDS). Once you have placed your order, you will receive a confirmation and invoice. Payments can be made by direct deposit, credit card or cash.
A. A bond will be added to your invoice under “Bond”. A bond will be secured by unprocessed credit card details and only charged to the nominated credit card if goods are not returned as per the terms and conditions. Alternatively a cash bond can also be made.
A. To cater to all requirements we offer rates for periods of days. Periods include 1 to 4 days, 5 to 6 days, 7 to 10 days and 11 to 14 days. Rates displayed are for the period of hire not a daily rate. For example if hiring the Steelcraft Stroller for 4 days the cost would be $20. Rates outside these times can be advised at confirmation or on request via email or phone.
A. Yes you can extend your hire period if the equipment has not been reserved by another customer. Payment for extensions can be made by credit card. Please contact Just take the Kids to make arrangements. Unfortunately, if a product is returned early, there is no refund.
A. Your order can be changed if the equipment is available. Please contact us on 0467 675 437 (046767KIDS).
A. Please refer to our terms and conditions page.